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About Vanessa and Neil Franklin - Our "Customer-First" Philosophy There are many qualities and skills that go into being an excellent real estate professional - integrity, in-depth community and market knowledge, marketing savvy, effective negotiation skills and a high-quality professional network, all of which are hallmarks of how we work. That said, in our experience as Naples, Bonita Springs and Estero Fl real estate professionals, we've also found that providing the very best service is essentially about putting our clients first. This means keeping ourself accessible, being a good listener as well as good communicators, and responding quickly to your needs. This "client first" philosophy has always been our approach and it requires us to continually improve our skills and ways of doing business. In addition, we've found that the latest technologies are enabling us to do everything we've always done, only much more quickly and efficiently. They've also helped us to extend the range of services we provide to our clients.
About Vanessa Franklin:
The Award of Excellence program was created to recognize top real estate agents across the country who consistently provide great marketing services on behalf of their buyers and sellers. These agents distinguish themselves by doing more for their customers. By displaying more photos, crafting better descriptions or adding a full motion video, more attention is brought to the unique selling attributes of a home making it stand out from competing properties and ultimately helping to attract more qualified buyers to get the home sold. |
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The Five Star research team contacts consumers in a local market and asks if they have experience working with a service professional, such as a wealth manager or real estate agent. Consumers who agree to participate in the survey provide the name of the service professional and rate that individual according to criteria such as integrity, communication and customer service. Survey data is collected and tabulated, resulting in a list of service professionals who scored highest in overall satisfaction.
Five Star Professional follows standard sampling and survey practices used by other professional research organizations. Our research methodology uses a statistically valid sample to identify service professionals in a local market who score highest in overall satisfaction. Five Star Professional’s research also includes feedback from industry peers and leaders, and a regulatory review to provide necessary checks and balances.
I think you would agree we know our business! So, when you decide that you'd like to buy or sell a home in the Naples, Bonita Springs or Estero Fl areas, please contact us.
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